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What You Need to Know

Scammers have developed a deceptive method known as “spoofing” to manipulate your Caller ID, making it appear as if your bank is calling. This tactic is used to gain your trust, leading you to believe you’re speaking with a legitimate representative. Once they have your attention, the scammer warns you of an alleged security issue with your account and instructs you to destroy your debit card for safety—but with a catch. They ask you to retain the card’s chip, claiming that a “bank employee” will soon arrive to collect it as part of a security measure.

Shortly afterward, a supposed bank representative arrives at your door to retrieve the chip. Using social engineering—carefully tailored questions and prompts—they convince you to reveal your PIN, perhaps under the guise of verifying your identity or confirming your account.

Armed with both your PIN and the chip, the scammer can now create a clone of your debit card. With this counterfeit card, they can access any ATM and drain your account entirely, often before you even realize what has happened. This elaborate scheme capitalizes on a mix of trust and fear, exploiting the urgency of “security threats” to get you to bypass typical safety precautions.

What You Should Do

  • Hang Up and Verify: If you receive a call claiming there’s an issue with your account, stay cautious. Politely hang up and call your bank back using a verified phone number—such as the one on the back of your card or on the bank’s official website. This direct confirmation can help you avoid falling into a scammer’s trap.
  • Check Your Account Online: If you’re ever concerned about potential fraudulent activity, log in to your bank account online to review recent transactions. Any unauthorized access or charges will typically show up, allowing you to address issues promptly.
  • Know Your Bank’s Protocol: Banks will never request that you “return” the chip from your card or disclose your PIN. These requests are major red flags; reputable financial institutions have other secure methods for addressing compromised cards.
  • Always Protect Your PIN: Never share your PIN over the phone, even if the caller seems credible. Real bank representatives won’t need this information to assist you.
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Think you are being scammed? Call our scam hotline or email us for help:
(801)-724-6211
scamwatch@invisus.com