What You Need to Know

Tech support scams are on the rise, targeting unsuspecting individuals by pretending to be from legitimate companies like Microsoft or Apple. These scams often start with unsolicited phone calls, pop-up messages, or text alerts warning of urgent security threats. The goal is to create panic and urgency, pressuring victims into taking immediate action.

Common tactics include requests for remote access, where scammers convince victims to download software that gives them control of their devices. They may also demand payment via unconventional methods such as gift cards or cryptocurrency, making it nearly impossible to recover lost funds. Another red flag is poor spelling and grammar in messages, as reputable companies maintain professional communication standards.

A particularly deceptive trick is offering “free” tech support services as a way to gain trust. Once access is granted, scammers may install fake security programs, lock users out of their systems, or demand payment for unnecessary repairs. Being aware of these tactics is the first step to avoiding tech support scams.

What You Should Do

You can safeguard yourself against tech support scams by following these critical steps:

Ignore Unsolicited Calls and Messages – If you receive an unexpected tech support call or pop-up, do not engage. Legitimate companies do not reach out proactively unless you’ve requested support.
Never Grant Remote Access – Do not download remote access software unless you initiated contact with a verified support service. If someone asks for remote control of your device, it’s likely a scam.
Verify System Issues Independently – If you see a security warning, contact the company directly using an official website or customer service number. Do not trust on-screen alerts or emails.
Use Secure Payment Methods – Reputable companies only accept traditional payment options like credit cards. Never pay with gift cards, wire transfers, or cryptocurrency.
Check for Spelling and Grammar Errors – Poorly written messages are a telltale sign of a scam. Official company emails and websites maintain professional language and formatting.
Be Skeptical of “Free” Offers – Tech support is rarely free. If someone promises a free service, assume they are trying to gain access to your system or information.

Think you are being scammed? Call our scam hotline or email us for help:
(801)-724-6211
scamwatch@invisus.com